Dear Customer, pursuant to Art. 13 of EU Regulation 2016/679 (so-called GDPR), and in relation to the personal data that the company Luserna Gneiss will come into possession of, we wish to inform you of the following:

1. Purpose of processing

Your personal data, freely communicated and acquired by reason of the activity carried out by Luserna Gneiss, will be processed for the following purposes:

• To implement purchase orders for products or services, to activate or verify products or services, to make changes at your request and to provide you with technical assistance.
• To contact you, with your explicit consent, to send you information on products and services that may be of interest to you or to invite you to market surveys or provide you with direct marketing information.
• Conduct internal audits, data analysis and research to improve our products and services.
• Analyse the efficiency of our business operations and our market share.
• Perform troubleshooting services if you choose to send us error information.
• Improve our loss prevention and anti-fraud programmes.
• Comply with legal obligations to which the Controller is subject, including those under anti-money laundering legislation (Legislative Decree 231/2007 as amended).

2. Modalities of processing

The data will be processed, in compliance with the necessary security and confidentiality, by means of the following methods

data collection from the data subject by means of telematic formats or paper questionnaires;
processing with the aid of electronic and automated tools.

3. Legal basis for processing

The provision of personal data is strictly necessary for the purposes of carrying out the activities referred to in point 1.

4. Refusal to provide data

You have the right to refuse to provide your personal data. However, refusal will make it impossible to receive the service requested and to complete the registration process, preventing the Data Controller from fulfilling its contractual obligations.

5. Communication of data to third parties

Your personal data will be processed by the Data Controller, by the Data Processors appointed by him/her and by strictly authorised processors. They may be communicated to companies/professional firms that provide assistance, consultancy or collaboration to the Data Controller in accounting, administrative, fiscal, legal, tax and financial matters, to public administrations for the performance of institutional functions within the limits established by law or regulations and to third party service providers to whom the communication is necessary for the performance of the services covered by the contract. Your data may be communicated following inspections or audits to all relevant inspection bodies.

6. Dissemination of data

Sensitive data shall not be disclosed except for purposes strictly related to the performance of the contractually undertaken obligation.

7. Transfer of data abroad

There is no provision for data collected to be transferred to countries within the European Union or to countries outside the European Union.

8. Period of data retention

The data collected will be kept for a period of not less than 10 years. This period may be determined to a greater extent in the event of a specific legal obligation.

9. Rights of the Data Subject

For inquiries regarding the exercise of your rights, please contact us at [email protected].
You have the right:

• To access your personal data.
• To obtain the correction or deletion of the same or the limitation of the processing concerning him/her.
• To object to the processing.
• To data portability.
• To withdraw consent.
• To lodge a complaint with the supervisory authority (Data Protection Authority).

10. Data Controller and Data Processor

The data controller is Luserna Gneiss, in the person of its Legal Representative Ms BULZAN FLORICA LUCIA. Email contact detail of the Data Controller: [email protected].

The Data Processor designated to reply to the Data Subject in the event of exercising his/her rights is Ms BULZAN FLORICA LUCIA, who may be contacted at the following e-mail address: [email protected].

11. Cookie Policy

The website uses technical and session cookies to ensure safe and efficient navigation, as well as third-party cookies, such as Google Analytics, to collect statistical information anonymously and in aggregate about the use of the site. These cookies do not collect identifiable personal data from users. The user can manage their cookie preferences through the consent banner, in accordance with GDPR regulations.

12. Changes to this policy

The Owner reserves the right to modify the content of this policy, also due to changes in the Privacy legislation. Changes will be published on the site and will become binding. The interested party is invited to visit this section regularly for updates.

This Privacy Policy was updated on 31 July 2024 and applies to all data processed by the lusernagneiss.com website.