Welcome to lusernagneiss.com. These Terms and Conditions govern the purchase of products and services offered by Luserna Gneiss through the lusernagneiss.com website. By accessing and using this website, you agree to be bound by the following terms and conditions. We invite you to read this page carefully before proceeding with an order.

1. Acceptance of orders

Orders placed on lusernagneiss.com will be confirmed by email once we receive confirmation of the initial 50% payment. Confirmation of the order implies acceptance by the customer of these Terms and Conditions of Sale.

2. Payments

Payments must be made as follows

• Advance payment of 50%: For order confirmation, a payment of 50% of the total amount is required. This payment is necessary to start processing the order.
• Balance of 50%: The remaining balance of 50% must be paid prior to the start of product shipment.

We accept the following payment methods: bank transfers, cheques and cryptocurrency.

3. Shipping

The shipment of products can be handled according to customer preference:

• Customer-managed shipment: the customer has the option of arranging collection and transport of the purchased products via a carrier of his choice. In this case, the responsibility for transport is entirely the customer’s once the products have been collected from our premises.
• Shipment handled by Luserna Gneiss: if the customer prefers, we can take care of the shipment of the products. Shipping costs will be calculated and communicated to the customer with the sending of the quotation.

4. Return and cancellation policy

Due to the nature of the customised products offered, we do not accept returns or cancellations once the order has been confirmed and processing has begun. It is the customer’s responsibility to ensure that all order specifications are correct before proceeding with payment.

5. Warranty

Luserna Gneiss guarantees that all products conform to the quality standards specified at the time of order. Any defects or problems must be reported within 7 days of receipt of the goods. We cannot be held liable for damage caused during transport.

6. Limitation of liability

Luserna Gneiss shall not be liable for any indirect, incidental or consequential damages arising out of the use or inability to use our products. Our liability is limited to the value of the specific order in question.

7. Applicable law and jurisdiction

These Terms and Conditions are governed by the laws of Italy. Any dispute arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Court of Cuneo.

8. Changes to the Terms and Conditions

We reserve the right to change these Terms and Conditions at any time. Any changes will be posted on this page. By continuing to use the site after changes are posted, you agree to be bound by the new Terms and Conditions.

Contact

If you have any questions or concerns about the Terms and Conditions, you can contact us by email at: [email protected].